Many of the people who lived at the home could not comment on the service because of their dementia care needs. However a visiting relative told us that they felt staff were 'very patient' and 'friendly' in their care of people.Another relative had written to the home thanking them for 'the care given that allowed (their relative) to live their final days in dignity.'
We saw that people could choose to spend time in their rooms for privacy. Some people told us that they had a key to their bedroom door, so they could stop other people going in by mistake.
We saw that people could choose to have their meals in their rooms if they preferred. During this visit one person chose to eat in a seated area in the corridor and this choice was respected and supported by staff.
We saw that staff were attentive to people's individual needs and used gentle encouragement to support people to eat their meals where necessary.
One person told us, 'They're all very good to us. They help me with everything I need.'
A visiting relative commented, 'We're very satisfied with it. The service seems very good.'
Visiting relatives spoke positively about bedrooms and lounges. One relative said, 'There seems to be plenty of places for people to sit.'
Visitors also commented on improvements to some parts of the premises, including new carpets to some corridors and some bedrooms.
The relatives we spoke with had positive comments about staff attitude and the level of care. A visitor said, 'The staff are so welcoming and friendly.'
Another relative told us, 'They all seem very caring and so patient with people. Not everyone could do this job but they all seem very kind.'