The Care Quality Commission

Archived: Echoes Community Care (Havant)

49, 49a, 51a Market Parade, Havant, Hampshire, PO9 1PY (023) 9245 3373

Provided and run by:
Echoes Community Care Ltd

Important: The provider of this service changed. See new profile

All Inspections

5 July 2011

During an inspection in response to concerns

People told us that they are generally satisfied with the service they receive, commenting that the service is reliable, punctual and that their care needs are met in their preferred way. People said that they are treated with dignity and respect, although one person said that on occasions care staff did not talk to the person whilst providing care. Comments from people included the following: 'I am treated with the best of respect,' and, 'I can't fault the service in anyway.'

People said that they are aware of the agency's complaints procedure and that they feel comfortable in raising any concerns with the agency's office, adding that any matters are dealt with. People also said that they are asked to give their views on the service by completing questionnaires or by a discussion with someone form the agency at their homes.