Dignify Care Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We reviewed all 5 quality statements in this key question.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us staff were kind and respectful of their dignity. People told us staff had compassion and they were happy with the care workers visiting them.

Staff shared with us examples of how they promoted people’s dignity. The registered manager told us they regularly checked staff were working in a kind and compassionate way. For example, they asked people and relatives for feedback on staff approach. The registered manager told us, “Every day we get feedback from people or family members about the staff. We review the care logs and see what is transpiring on paper. The commissioner told us they were getting good feedback about us. We don’t want to compromise on this.”

Professionals did not share any concerns about the approach of the staff and management.

People had personalised packages of care which enabled them to live in their own homes. People had care plans which were personalised and gave staff the information they needed to work in a person-centred way.

Staff were knowledgeable about people’s needs and recognised the importance of person-centred care. The registered manager was also very knowledgeable about people's needs and regularly did visits to people’s homes. The registered manager told us, “Our vision is to provide person-centred care to everyone.”

Care records identified areas where support was needed. Assessments considered people’s protected characteristics such as religious and cultural needs and any disabilities. There were also details about the person’s background and personal circumstances which helped staff learn about people’s needs.

People talked to us about how they were able to make their own choices and decisions day to day. People felt staff supported them to maintain independence. One relative told us, “They [staff] treat [person] with kindness at all times, trying to keep [person] independent by allowing [person] to do what they can do.”

Staff gave us examples of how they promoted people’s independence. Staff recognised the importance of people maintaining daily living skills where possible.

People’s care plans contained details on how staff should support people to live independently. The registered manager talked to us about their aims as an organisation to support people to live independently at home for as long as possible. It was clear this aim was shared with all the staff.

People told us they were very comfortable with the care and support they received from staff. People and relatives did not share any concerns about staff responding to their immediate needs.

Staff and management were responsive to people’s immediate needs. Where any changes were identified, staff reported them to management. It was clear in people’s records action had been taken in a timely way to involve healthcare professionals.

Staff told us they were happy working in their jobs and felt supported by the management team.

The provider had a range of human resource policies in place to support the staff. Staff wellbeing was important to the management team and they regularly checked with staff they were ok. Staff had access to telephone numbers to use if they needed external support.