Archived: BMI Diagnostic Centre Kenilworth Road

Patient consent forms were not fully completed in accordance with the consent to treatment policy for the organisation.

Staff received on-going training to support their professional development. Mandatory or required training was up-to-date for staff.

Effective arrangements were in place for the management of complaints. Records that should remain confidential were stored securely.

'I have been seeing Dr X since 1992. The care and treatment here is second to none'. They always explain everything to you in layman's terms.'

'I have no complaints; they always explain everything they're going to do.'

'Staff always update my medical history at each appointment to make sure it's correct.'

We found patients were treated respectfully and were given clear information any treatment they received.

We found the modern building and grounds were well maintained, with adequate parking facilities available for patients. There was wheelchair access to all the consulting rooms.

We looked at four patient health care records. We found they contained all the relevant documents and evidence of patient consent to treatment.