25 July 2023
During a routine inspection
At the time of the inspection, the location did not care or support anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
About the service
Bright Horizons Care Recruitment Limited is a domiciliary care service providing the regulated activity of personal care. The service provides support to older people and people who are living with dementia.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 6 people using the service, of which 4 people were receiving support in line with the regulated activity of ‘personal care’.
People’s experience of using this service and what we found
Right Support:
Staff supported people to have the maximum possible choice, control, and independence over their own lives.
Staff supported people with their medicines.
Right Care:
People received kind and compassionate care. Staff treated people with dignity and respect and understood and responded to their individual needs.
Staff had training on how to recognise and report abuse. Staff understood how to protect people from poor care and abuse.
The service had enough staff to meet people’s needs and keep them safe. People’s support plans reflected their needs and the risks posed.
Right Culture:
People received good quality care and support.
Staff knew and understood people well and were responsive to their care and support needs.
Management and staff put people’s needs and wishes at the heart of everything they did.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on X and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.