We carried out a review of the data available to us about MiHomecare - Queensbury on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about MiHomecare - Queensbury, you can give feedback on this service.
MiHomecare - Queensbury is a domiciliary care agency registered to provide personal care to people in their own homes. The services they provide include personal care, housework and medicines support. At the time of inspection, the service provided care to 32 people who received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service:
People told us they could rely on care workers to provide care safely and they felt comfortable in their presence. Systems were in place to help safeguarding people from the risk of abuse and staff had received training on recognising and managing safeguarding concerns. Staff were safely recruited by the service, ensuring that only people who were suitable to work with vulnerable adults were employed.
Risk assessments identified how potential risks should be managed to reduce the likelihood of people experiencing harm.
People and relatives told us that care workers were respectful of people’s privacy and dignity. They told us care workers were kind, helpful and considerate.
Appropriate medicines management and administration processes were in place.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Measures to prevent and control the spread of COVID-19 and other infections were in place.
Staff were up to date with their training, which ensured they had the knowledge and skills to safely and effectively meet people's needs.
There were mixed reviews from people, relatives and staff about the management and running of the service. The majority of people and relatives we spoke with told us they did not know who the registered manager was. A number of care workers told us there had been numerous changes in management in recent times which had caused uncertainty and stress. We have made a recommendation in relation to this.
Systems were in place to take learning from any suggestions or complaints, should these be made.
Quality assurance processes were in place to enable people using the service and their carers to make their views known. Management had systems in place to check key areas of the care provided and used their findings to drive through improvements in people's safety and care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The service was registered with us on 12 April 2022 and this is the first inspection.
Why we inspected
This was a planned comprehensive inspection to review the key questions, Safe, Effective, Caring, Responsive and Well-led and rate this service.
The inspection was prompted because the service has not had an inspection and a rating since it was first registered with us.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.