Archived: Cherryvale

Updated 23 July 2014

The inspection was carried out as part of the first testing phase of the new inspection process we are introducing for adult social care services. The inspection team consisted of a Care Quality Commission Inspector and an Expert by Experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Cherryvale provides care and support to people with a learning disability and other complex care needs.The people living at the home were unable to tell us about their views and experiences. Due to this we spoke with three relatives of people living in the home. We spent time observing care in the lounge and used the Short Observations Framework for Inspection (SOFI) tool, which is a specific way of observing care to help us understand the experience of people who could not talk with us.

We also spoke with the manager of the service, the regional manager, and the support workers on shift on the day of the inspection. Following the inspection, we spoke with one person’s social worker. We viewed a range of records including: people’s care records; staff records; and the home’s policies and procedures.

The last inspection took place in December 2013 and no concerns were identified.

Updated 23 July 2014

Cherryvale is a residential care home that provides accommodation, care and support for three adults with a learning disability and other complex needs. The building is a three bedded bungalow situated in the Woolton area of Liverpool and is close to shops and pubs.

A registered manager had not been in place at the service since May 2013. The previous registered manager appears on this report, because at the time of the inspection they were still listed as the registered manager on the Care Quality Commission register. The registered manager of another Community Integrated Care service had taken the manager role of Cherryvale alongside their own post. This manager was present during the inspection visit.

People living at Cherryvale were receiving good care and support that was tailored to meet their individual needs. Overall, staff ensured they were kept safe from abuse and avoidable harm.

Staff recruited underwent robust recruitment checks to ensure they were suitable to work with vulnerable adults. A comprehensive induction programme was in place and staff were well supported through supervision and training. Training levels were low. We found plans were in place to increase staff access to training with a number of staff booked on forthcoming training courses.

We found staff were caring and treated people with dignity and respect. People had access to the local community and were supported to go out for lunch or shopping.

The culture in the service was positive. From listening to people’s views we established that the leadership in the home had strengthened over the time the current manager had been covering the post. We found the acting manager took steps to ensure the service learnt from mistakes, incidents and complaints.