Archived: Abshot Road

Updated 8 May 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one inspector.

Service and service type:

Abshot Road is a 'care home'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

This planned comprehensive inspection took place on 12 March 2019. Due to the nature and size of the service people and staff are often out, therefore the inspection was announced and the provider was given 24 hours’ notice that the inspection would take place.

What we did:

Before the inspection we reviewed the information, we had received about the service, including the previous inspection report and notifications. Notifications are information about specific important events the service is legally required to send to us.

During the inspection we gathered information from:

• The registered manager

• Two staff members employed at the service

• Observations of interactions between people and supporting staff. Due to the nature of people’s complex needs, people were not always able to tell us about their experiences, so we spent time observing interactions and the support that people received.

• Staff files, rotas and training records

• Records of accidents, incidents and complaints

• Audits and quality assurance reports

• Two people’s care records

After the inspection we spoke to one relative and an external professional.

Updated 8 May 2019

About the service: Abshot Road is a residential care home that was providing personal care and support to people living with a learning disability. At the time of the inspection, two people were receiving care at Abshot Road.

Abshot Road was compliant with the values underpinned in Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People had access to local amenities, facilitates and healthcare services and were supported to access these regularly.

People’s experience of using this service:

• The provider supported staff in providing effective care for people through person-centred care planning, training and supervision. This ensured the provision of best practice guidance and that supported staff to meet people’s individual needs.

• The registered manager and staff fostered an open culture of honesty and transparency. Staff were committed to delivering high quality care which enhanced people’s lives.

• Staff worked in partnership with healthcare professionals and robust risk assessments were in place to ensure the safe delivery of person-centred care.

• People’s rights and freedoms were upheld and staff treated people with dignity and respect. The provider took a proactive approach to inclusivity.

• Where people required additional support to manage anxious, distressed and heightened behaviour, we saw robust care planning and proactive support offered.

• There was a friendly atmosphere in the service and staff were caring and compassionate in their approach towards people. Staff knew people very well and supported people to access the local community and engage in activities of their choice.

• People were supported to achieve their goals and maintain their independence.

• There was a positive culture within the service where people, staff and relatives felt listened to. The registered manager felt supported by the provider and this flowed through the service. Quality assurance systems were in place which ensured high standards were maintained.

• The service met the characteristics of Good across all domains. More information can be found to evidence this in the full report.

Rating at last inspection: At the last inspection the service was rated good (15 December 2016).

Why we inspected: This was a planned comprehensive inspection that was scheduled to take place in line with Care Quality Commission (CQC) scheduling guidelines for adult social care services.

Follow up: We will review the service in line with our methodology for 'Good' services.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk