Redmayne House is a care home for people who have a learning disability and is run by Community Integrated Care (CIC). The home is a purpose built bungalow with ensuite bedrooms that have been maintained and furnished to high standards. There are adapted bathing facilities for people with limited mobility. An adapted vehicle and large well-kept garden areas are available for people's use. It is located close to local amenities of Wigton.At the last inspection the service was rated Good. At this inspection we found the service remained Good.
This inspection visit took place on 02 August 2017 and was announced.
The registered manager had systems to manage accidents and to maintain people’s safety and wellbeing. Care files of people who lived at Redmayne House contained risk assessments to guide staff to protect people from unsafe support in the home and when out in the community. Staff demonstrated a good awareness of reporting procedures if they suspected abuse or poor practice and had received appropriate training. One staff member said, “I have in the past had to use the procedures and was confident in what the process was.”
We found staff managed people’s medicines, with a safe and supportive approach. The provider ensured staff had up-to-date information, training and competency testing to underpin their skills and understanding of medication procedures. Staff confirmed that only trained personnel supported people with their medication.
We found recruitment checks were carried out to ensure suitable people were employed to work at Redmayne House. There were sufficient staff to meet people’s needs on duty at the time of the inspection visit. By talking with staff and looking at staff individual training records we found they had been appropriately trained and supported.
Care plans were in place detailing how people wished to be supported and how their independence would be encouraged. People who received support or where appropriate their relatives/advocates were involved in decisions and consented to their care.
People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.
Care records we looked at described people’s food preferences and any allergies. Staff were aware of people’s cultural and health needs in relation to their diet. This was a small home and with four people living at Redmayne House at the moment choices of meals were daily. One staff member said, “Today we are going out for lunch, we do it quite a lot.”
We found people had access to health and social care professionals and their healthcare needs were met.
Relatives we spoke with told us staff and the registered manager had a caring, respectful and supportive manner. For example one relative said, “Exceptional caring attitude of all the staff.”
The registered manager had a complaints procedure which was made available to people on their admission to the home and their relatives. No complaints had been received. Relatives told us they were aware of who to talk with if they had any concerns.
The provider and registered manager used a variety of methods to assess and monitor the quality of the service. These included regular audits, staff handover meetings and relative/resident surveys to seek their views about the service provided. In addition any suggestions or ideas to improve the quality of care for people were implemented. This was confirmed by talking with staff, relatives and records we looked at.