Priory Hospital Arnold

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Priory Arnold is an inpatient acute and psychiatric intensive care unit (PICU), for males and females struggling with a wide range of mental health conditions. It consists of 8 male and 24 female acute beds and 10 male and 10 female PICU beds. Priory Arnold was last rated as inadequate (Published June 2023). The report was published following CQC’s old inspection approach using key lines of enquiry (KLOEs), prompts and ratings characteristics. This assessment has been completed following the Care Quality Commission (CQC) new approach to assessment; Single Assessment Framework (SAF). We carried out our on-site assessment on 13 May, 14 May, 03 June and 04 June 2024. This was an unannounced assessment, which means the provider was not told an assessment was going to be starting beforehand. During this assessment we looked at all quality statements across all 5 key questions. As we assessed all quality statements at this visit it means the current rating reflects the findings from this assessment. At this assessment we found the service had made significant improvements within the environment, patients felt supported by staff and involved in their care and treatment, managers supported staff and appropriate processes were in place to ensure managers had oversight of the service.

People's experience of this service

We spoke to 31 patients and reviewed 19 patient care and treatment records. Patients told us they felt safe and supported on the ward and staff treated them with dignity and respect. Staff were visible and available to them on the ward and patients found staff to be helpful and approachable. Patients were encouraged to be involved in their care and treatment, staff saw them as individuals and considered their needs and preferences. Patients told us they were supported to be as independent as possible having choice and control around their treatment. Patients felt they were encouraged to involve family and people who knew them well in their care planning. Patients felt listened to and were encouraged to feedback on their experience of care within the service. Patients felt that everyone involved in their care worked well together. Patients with additional communication needs had access to resources to help capture their voice. Information regarding the patients care, treatment and external resource were available and displayed around the ward