Milton Ernest Hall Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported to have choice and control over their own care and to make decisions about their care, treatment and wellbeing. People were supported to maintain relationships and networks that are important to them. People had access to activities and the local community to promote and support their independence, health and wellbeing.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were involved with planning their care and support. Records reviewed contained person centred information which had been obtained through conversation with the person and their relatives. People’s records were regularly reviewed and updated to ensure they remained accurate and reflective of current care needs. People were supported to follow their interests. This included accessing the community, as well as entertainment taking place at the service. The activity co-ordinator spoke to people about past hobbies and what activities people may like to participate in. From these conversations several people had stated they had liked taking part in yoga in the past, so this had been arranged. Photographs showed that people’s cultural needs were considered too. An ‘Austria day’ had been arranged to recognise the culture of one person who came from Austria and give other people the opportunity to experience food and activities related to this country.

Staff understood the importance of enabling people’s independence, choice and control as far as possible. They demonstrated patience and sensitivity when providing support. For example, one person was falling asleep in their wheelchair. Staff asked if they would like to return to their room, but the person declined. Their decision was respected, but staff maintained a watchful eye to ensure the person did not slip from their chair. Staff treated people with dignity and respect, recognising each person’s unique and individual qualities. One person said, “I am perfectly happy here…They treat me as royalty…Staff are professional and kind, they all do their job and deserve five stars. My family comes often and they are also very happy, I have my own internet and iPad so we chat and I don’t feel isolated.” Relatives agreed that people were supported to keep in touch with those who were important to them, and that they were made to feel welcome. One relative told us, “I work some silly patterns and I can come any time I like here…I often come late and sit and watch TV with my relative, as if they were in their own home.” One person told us, “Activities are very good, a lot and good variety.” On the day of our inspection visit members of the local lower school attended the service and sang Christmas carols. Afterwards, people and staff were heard reminiscing over their childhood and Christmas experiences. They were relaxed and comfortable, chatting and laughing together.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.