Archived: Voyage (DCA) (South)

We visited the registered office of Voyage (DCA) South on an unannounced inspection which meant that the provider did not know we were coming.

We met with one of the quality assurance managers and looked at the training programme, four care records, staff files and quality assurance documents.

Following the inspection we telephoned people that used the service and their relatives in order to gain their views about the service and their views were recorded.

We telephoned care staff and discussed their views of working for the agency and the training and support they received.

We received positive comments from people that used the service, their relatives and from staff. Staff members told us that they felt supported and they received sufficient training to do their job.

One person that used the service told us, "I can tell the staff anything, they always listen to me'.

A relative we spoke with said, "I am very pleased with the way it is going, my son is very happy'.