Archived: Middlegreen Road

Where possible, people told us they felt safe. Where people did not use words to communicate, we noted their relaxed body language and happy facial expressions that clearly indicated they were happy.

People accessed relevant healthcare professionals and specialist support when they needed to.

We saw that risks had been identified, and plans were put in place to reduce the likelihood of injury or harm to people in the service or staff.

Care records were person centred and well written. Staff said that people's support plans were useful for them and assisted them to support people as they wished.

Staff told us they received good training in order for them to support people appropriately and keep their skills and knowledge up to date.

There was a robust system of monitoring quality in place.

Care plans were in place to document people's individual needs. Risk assessments had been written to identify and reduce the likelihood of injury or harm. We found people had access to healthcare professionals and specialist support to help keep them healthy and well.

The premises were comfortable and kept warm. Each person had their own room, which they had personalised to their taste. The provider had carried out a property inspection this year and identified some areas for improvement. Approval had been given to the improvements and the manager was waiting to hear when work would start. Checks and servicing took place to make sure the premises were safe for people to live in.

We found there were enough staff to support people. Staff took an interest in people and involved them in what they were doing. Staff had access to training and kept their skills and knowledge up to date.

The home had a statement of purpose in place. It contained all required information. This information is useful to people looking for care services, to help them decide if it can meet their needs.