21 June 2013
During a routine inspection
People received care and support which were person centred and designed with the help of individuals who needed support and their representatives. The support plans were produced following risk assessments to ensure staff were given instructions in how to minimise the risks.
People were protected from the risk of infection because appropriate guidance had been followed. There was a named care worker responsible for carrying out infection control audits. These had taken place regularly and corrective actions had been implemented when necessary.
People who lived at the service regularly came into contact with providers of other services to treat or support them. To make sure people were in receipt of appropriate care at the correct time by the right people the staff at the service co-ordinated the services for the individuals.
There were effective recruitment and selection processes in place. We looked at four staff files and spoke with staff on duty. Appropriate checks were undertaken before staff began work.
People were given support by staff to make a comment or complaint where they needed assistance. People at the service preferred verbal explanation instead of other formats. Therefore staff said they supported people or enabled their representatives to raise their comments or complaints verbally.