Archived: Dawson Road & Whateley Road

Updated 13 September 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 16 July 2018 and was unannounced. The membership of the inspection team comprised of two inspectors.

When planning our inspection, we looked at information we held about the service. This included notifications received from the provider about deaths, accidents/incidents and safeguarding alerts which they are required to send us by law. Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also contacted the local authority who purchases the care on behalf of people to ask them for information about the service.

During our inspection we met with most of the people living at Dawson Road. People living at Dawson Road have learning and physical disabilities with additional complex health needs. People were not able to tell us what they thought of living at the home, therefore we used different methods to gather experiences of what it was like to live at the home. We saw how staff supported people throughout the inspection to help us understand peoples’ experiences of living at the home. As part of our observations we used the Short Observational Tool for Inspection (SOFI). SOFI is a way of observing care to help us understand the needs of people who could not talk with us.

We spoke with the registered manager, the operations manager, and three staff. We spoke with three relatives of people and one healthcare professional by telephone. We looked at a range of records. This included three people’s care plans, two people’s medicine records, two staff recruitment records and quality assurance systems that were in place.

Updated 13 September 2018

This inspection took place on 16 July 2018 and was unannounced. At our last inspection on 17 December 2015, the provider was meeting all the regulations that we assessed.

Dawson Road and Whateley Road is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection.

Dawson Road and Whateley Road accommodates up to 12 people in two bungalows which are joined by an internal corridor. At the time of inspection, 11 people were living at the home.

There was a registered manager in post. A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were safe in the home. Risks had been assessed and staff knew what plans were in place to protect people from harm. Staff knew how to report concerns and how people would tell them if they were unhappy.

Staff have been safely recruited and well trained to meet the needs of the people living at the home. There was enough staff on duty to meet people’s needs.

Medication was stored correctly and given to people at the right times.

People’s health needs were met and promoted and people were supported to eat and drink to promote their nutritional needs.

People were treated with dignity and respect by staff who knew them well and were caring in their approach.

People’s needs and individual preferences were assessed and promoted.

The provider had systems in place to monitor and audit the quality of the service but there were gaps in these systems so some actions had been missed or were not completed in a timely manner.

The provider had not always fully consulted people, staff and relatives in decisions about the home or the ways in which care was being delivered.