The Care Quality Commission
  • Care Home
  • Care home

Archived: Hamstead Hall Road

43 Hamstead Hall Road, Handsworth Wood, Birmingham, West Midlands, B20 1HT (0121) 523 5472

Provided and run by:
Voyage 1 Limited

All Inspections

6 December 2013

During a routine inspection

There were three people with learning disabilities living at the home on the day of our visit; no one knew we would be visiting. During our inspection, we spoke with or spent some time with all of the people who lived there. We spoke with two staff on duty and the interim manager who visited the home during our inspection.

People had limited verbal communication skills and were not all able to tell us about the service they received. We observed good interactions between staff and the people that lived there. One person said, 'I like the staff.' Another person put their thumbs up when asked if the staff were kind to them. This meant people were happy with the care they received.

We found that people who lived there were treated with respect and dignity. We saw that people's independence was promoted whenever possible. We saw that people were supported to make choices such as what drink they wanted. One staff member told us, 'We encourage people to make choices.'

We saw that people's needs had been assessed and their care was planned for. A range of health care professionals were involved where needed. This meant that staff supported people to stay healthy.

We found that systems were in place to protect people from the risk of harm or abuse.

We saw that systems were in place to monitor the quality of the services provided but these were not followed consistently to ensure improvements were made in relation to the service provided to people.

12 April 2012

During a routine inspection

During our inspection visit only one person was available in the home; other people were attending a day centre or college. We had very little ability to converse with the person because they had limited communication skills.

We gathered evidence of people's experiences of the service by looking at care files, the complaints log, staffing numbers, observing staff interactions with people before they left the home and later with the person who did not go out.

Upon our arrival at the home people were preparing to go out, we observed care staff providing gentle prompts to remind people that they needed to be ready for departure. Staff were noted to have good relationships with people and were able to communicate well with them. One person used a simplified version of Makaton (sign language) to communicate with staff.

At a later stage of our inspection visit we observed that a person had a warm relationship with the senior carer and was happy to remain in his company. People appeared to be happy living at Hamstead Hall Road and got on well with each other.