14 December 2012
During a routine inspection
We visited the local office and inspected the service at one of the homes. We spoke with two people who lived there, a care staff member, the operations manager and the home manager. We found people were able to express their views and had been involved in making decisions about their care and treatment.
People were complimentary about the care and support they received. One person told us, 'I like it here'. A relative said, 'It's very good there'.
Staff were visible throughout our inspection. There were care staff on hand to provide care and support to people who required it.
We found staff respected people as individuals and knew about their personal lives, background, families and preferred choices. Staff knew people's current care needs and provided appropriate support.
People were safeguarded as the provider had taken steps to ensure any potential instances of abuse could be identified and reported. Staff we spoke to told us they felt supported by the manager and provider to take the appropriate action where required.
The provider had a system in place to make sure staff recruited had the required documents and checks in place to protect people. People knew how to make a complaint and felt supported in that process.