Orchard Leigh

Updated 18 March 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 17th February 2022 and was announced. We gave the service 48 hours notice of the inspection.

Updated 18 March 2022

About the service

Orchard Leigh is a residential care home providing personal care to seven people aged 18 and over at the time of the inspection. There was seven people being support at the Orchard Leigh at the time of the inspection. The service was also registered to provide the regulated activity of personal care in the community as part of the supported living service, however no one was receiving this service at the time of the inspection.

People’s experience of using this service and what we found

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People were protected from avoidable harm by staff who had been trained to keep them safe.

Staff knew people well and the risks associated with people’s care and health. They understood how to minimise risks to people and when and how to raise any concerns. People’s needs were assessed and care was delivered in line with current practices. Their care plans contained the information and guidance staff needed to support people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

Staff supported people to take their medicines safely and understood how to prevent the spread of infection.

People received care from a consistent team of staff who had been safely recruited and trained to carry out their role. There were enough staff to meet people’s needs and ensure they lived a meaningful life and had access to the community.

People’s relatives told us they felt people were cared for by staff who were kind and compassionate. Staff respected people’s rights to privacy and dignity and their independence and access to the community was promoted and encouraged.

People were supported with their nutritional needs and to maintain their health and well-being and have access to health care services as needed

The provider and registered manager had systems for assessing and monitoring the quality of the service and implementing improvements where required and managing complaints.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 9 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.