Archived: Voyage 1 Limited - 24 Upland Road

People who used the service were involved in planning their care. They were supported to make choices about the care they received. Where decisions were made on a person's behalf they were done so with their agreement and in their best interest.

The care provided met the individual health and welfare needs of the people who used the service. A relative we spoke to was confident their relative's care was planned, managed and delivered in the way that was promised.

We found that since our last visit the provider had taken steps to ensure there were enough care workers to meet the care and welfare needs of the people who used the service. Staff told us they felt they had enough time to support people and knew how to meet their individual needs. One member of staff told us, 'Yes, it is much better. I don't think staffing is a problem'.

We saw that the people who used the service had enough equipment to promote their independence and comfort. Equipment was maintained and in good order. The service had a system for regular inspection and servicing of all lifting equipment and portable electric appliances.

We found that staff treated people with respect and dignity. A relative told us, 'The place is always clean and tidy. Staff are very welcoming.'

The care provided met the individual health and welfare needs of the people who used the service. A relative we spoke to was confident their relative's care was planned, managed and delivered in the way that was promised.

We saw that the provider had made suitable arrangements to ensure that people were safeguarded against the risk of abuse.

We found that there were not enough care workers to meet the individual needs of the people who used the service. All the staff we spoke to told us they could not spend sufficient time with people in order to meet all their care and welfare needs. A member of staff told us, 'Sometimes we can not take people out because we are too busy providing care to other people.'

The provider was able to protect people from unsafe care and treatment by regularly assessing and monitoring the quality of the service provided.

On the day we visited the registered manager was not at the home but we were able to speak with them on the phone.