31 October 2016
During a routine inspection
Ultimate Care Services Limited provides personal care for people in their own homes. At this inspection they were providing care and support for 145 people.
A registered manager was in post and present at this inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were safe as staff had been trained and understood how to support people in a way that protected them from danger, harm and abuse. People had individual assessments of risk associated with their care and support. Staff members understood what to do to reduce the risk of harm to people.
The provider followed safe recruitment practices with staff before they started work to ensure they were safe to work with people. People received help with their medicines from staff who were trained to safely administer these.
People received care and support from staff that had the skills and knowledge to meet their needs. Staff members attended training that was relevant to the people they supported. Staff received support and guidance from a management team who they found approachable.
People had their rights upheld by staff members who knew the appropriate legislation which directed their roles.
People were involved in decisions about their care and had the information they needed in a way they understood. When people could not make decisions for themselves staff understood the steps they needed to follow to ensure people’s rights were upheld.
People had access to healthcare when needed and staff responded to any changes in their needs promptly and consistently. People were supported to maintain a healthy diet which promoted well-being.
People’s likes and dislikes were known by staff who supported them in a way which was personal to them. People had positive relationships with the staff members who supported them. People had their privacy and dignity respected and information personal to them was treated with confidence.
People were supported by a staff team who had shared values which were demonstrated in their interactions with people and their families.
People and staff members felt able to express their views and felt their opinions mattered. The provider engaged people and their families and encouraged feedback. The provider had systems in place to respond to any feedback they received.