8 May 2013
During a routine inspection
People told us they were happy with the care they received and we observed people getting the care that had been planned for. One person told us, 'The staff are nice and help me'.
People told us they could make choices about their food and drink. One person said, 'I choose what I want to eat'. We saw that people were supported to eat and drink a healthy and balanced diet that met their individual needs.
We saw that people received support with the administration of medicines, however, the systems in place for the recording of medicines were ineffective. This meant that the provider could not account for all of the medicines which were held on the premises.
Staff told us they received training and support to enable them to meet people's needs. We saw staff deliver care and support in a positive and professional manner.
We saw that there was a complaints procedure in place and people were given the opportunity to raise concerns.