EF Medispa Kensington

Updated 12 January 2023

EF Medispa Kensington is operated by The Beautiful Body Company (UK) Limited. The service registered with CQC in 2010.

The clinic is located in London and provides independent cosmetic surgery and aesthetic treatments to members of the public on a self-referral basis.

Consultations for any cosmetic surgical procedure and cases requiring general anaesthetic or additional services are referred to local private hospitals under a service level agreement. There are pre and post-operative care pathways in place and care is tailored to each patient. Polydioxanone (PDO) thread lifts are carried out on a day case only basis.

Several other specialist skin services are also offered. The service also carried out non-surgical treatments which do not fall within the CQC scope of registration and will not be reported on.

The clinic does not treat children under the age of 18 years old.

The clinic has a spacious reception area, an office, consultation and treatment rooms, and an operating theatre, all set out on 3 floors.

The service is registered to provide the following regulated activities:

• Surgical procedures

• Treatment of disease, disorder and injury

There has been a registered manager in post since 2011.

The service was previously inspected but not rated.

Updated 12 January 2023

The service has been inspected but not previously rated. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. Staff collected safety information and used it to improve the service.
• Staff provided care and treatment in line with national guidance. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information.
• The service planned care to meet the needs of people who accessed the service, took account of peoples’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment whilst respecting the required consent ‘cooling off’ periods.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values. Staff felt respected, supported and valued. Staff were clear about their roles and accountabilities. The service engaged with patients and all staff were committed to improving services continually.

However:

• The service did not submit their data to the Private Healthcare Independent Network
• We found a small amount of equipment that was no longer in use, stored in clinical areas
• Not all paper clinical records were signed and dated

Updated 12 January 2023

Since our last inspection in 2018, the service made changes to address identified areas of improvement. However, since the COVID-19 pandemic, the service reduced the number of procedures it carries out and now only provides PDO thread lifts and consultations for cosmetic surgeries under the CQC regulation remit.

The service performed 6 PDO thread lifts and 6 cosmetic surgery consultations during the period of December 2021 to November 2022.

We rated this service as good because it was rated good for safe, effective, responsive and well led. We were unable to rate caring due to lack of evidence. See the summary above for details.