Wood Hill Lodge

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Peoples consent relating to their care and support was assessed and gained by staff. People told us staff sought consent from them. Some improvements were required to ensure where people lacked capacity to consent, appropriate best interest decisions were made.

This service scored 12 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We observed staff gaining consent from people and respecting their wishes. For example, we observed staff supporting a person to eat, they explained what was being offered and asked them if they wanted assistance to eat at that time. People told us staff gained their consent prior to providing support. One person said, “They give me choices before they take me somewhere.”

Staff understood their roles around gaining consent from people and told us what action they would take if there were any concerns relating to consent. One staff said, “We ask for verbal consent before we do any care.” Another staff said, “We seek consent, explain what care is being provided and why. We have people who need support from family and advocates.”

The service had recently implemented capacity to consent assessments for all people who required them. This included capacity to consent to personal care, managing finances, and living at the service. Where people lacked capacity, best interest decisions required completing and embedding into practice, this was recognised by the provider and was being completed by staff at the time of our inspection.