Eleanor

Ratings - Personality disorder services

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

We conducted this assessment to reassure ourselves that the provider had acted upon previous enforcement action at the last inspection in June 2023 where we had issued a warning notice about the oversight and governance of the hospital. At the last inspection safe was rated as requires improvement and well led as inadequate. The overall rating for the service was inadequate. Eleanor Independent Hospital provides care and treatment for up to 34 patients. At the time of the inspection there was one patient at the hospital. We visited Athena ward on the ground floor of the hospital. There were two further wards at the hospital, Eos and Harmonia wards, which were not in use at the time of this inspection. On this assessment we looked at the key questions in the domains. Athena ward was decorated to a high standard. The service had enough nursing and support staff to keep patients safely. We found on this assessment that all staff personal records were complete and those bank and agency staff working at the service had an induction and observation competency checks in place. All staff had received mandatory training and there was a 24-hour emergency call out rota operated with other services within the provider’s group. We found that care plans and risk assessments were up to date. There had been a number of management staff leave the service prior to our assessment and the provider had appointed a new registered manager who had experience of managing another service; psychology had been commissioned from an external provider and there was a locum psychiatrist who attended two days a week. On this assessment we rated the service as good.

People's experience of this service

There was only one patient at the service, and this had been the case for several months prior to our assessment. The patient was positive about the service, there had not been an incident recently and they felt the staff understood their needs and they were now enjoying unescorted leave.