Archived: Tonna Care Services Limited

We spoke with two relatives by telephone. One relative said, 'The staff are excellent. We have the same staff visiting regularly. X likes and trusts them.' Another relative told us, 'Tonna provide a fantastic service. Staff always bend over backwards to help us.'

We also visited the home of a person who uses the service. We spoke with the two staff who were supporting them, as the staff changed shift. One member of staff said, 'We know X well and we know how to support him.' Staff showed us the detailed care records that were kept in the home that accurately reflected the support provided to the person receiving a service.

We listened to staff answering the telephone in the agency's office during our visit. Staff were knowledgeable about people's individual needs and were responsive to requests and changes.

We found that people had been fully assessed prior to the start of a service. Care plans were well documented and up to date.

Essential checks were carried out on staff to ensure they were suitable people to work with vulnerable adults and children. Staff had been trained in safeguarding procedures.

The service had a complaints policy and procedure in place that was accessible to people who use the service.

We reviewed a range of documents including care plans, risk assessments and staff files.

People we spoke to were very complimentary about the care provided by Tonna Care Services. One person said 'It's excellent.' They told us that they were involved in all decisions regarding their care.

People said that staff appeared well trained and were helpful and caring. They valued consistency of support staff. People told us that the staff from the agency were reliable and that the service was provided flexibly to meet their individual needs.