Background to this inspection
Updated
19 April 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on the 9 and 11 March 2016 and was unannounced. The inspection team consisted of one inspector, one specialist advisor, whose expertise was nursing care for older people and an expert by experience. An expert by experience is a person who has had personal experience of using or caring for someone who uses this type of care service.
As part of the inspection we reviewed information we held about the service including statutory notifications that had been submitted. Statutory notifications include information about important events which the provider is required to send us by law. We also spoke with the local authority and about information they held about the provider.
During our inspection we spoke to eight people who lived at the home, we also spoke with four relatives and one friend of a person living at the home, all of whom were visiting on the day of our inspection.
We spoke to the registered manager, area manager, deputy manager, three nurses, a senior carer, two care staff, an activities co-ordinator and the chef. We looked at records relating to the management of the service such as, care plans for five people, the incident and accident records, medicine management and three staff recruitment files and training records.
Updated
19 April 2016
The inspection was unannounced and took place on 9 and 11 March 2016.
The home is registered to provide accommodation and personal care, and the treatment of disease, disorder or injury for a maximum of 40 people. There were 37 people living at the home on the day of the inspection. There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’
People told us they felt safe and well cared for and staff were able to demonstrate they had sufficient knowledge and skills to carry out their roles effectively to ensure people who used the service were safe.
People were cared for by staff that demonstrated knowledge of the different types of potential abuse to people and how to respond to actual or suspected abuse.
People told us their needs were met and staff said that recently increased staff numbers enabled them to meet people’s needs and perform their roles effectively.
The assessments of people’s capacity to consent had been completed. People’s rights and freedoms were respected by staff. Staff understood people’s individual care needs and had received training so they would be able to care for people in the best way for them. There were good links with health and social care professionals and staff sought and acted upon advice received so that people’s needs were met.
People using the service were positive in their feedback about the service. People told us they enjoyed meals times and were positive was about the choice of food they received. People said their privacy and dignity was maintained and we made observations that supported this.
People received care that met their individual needs. People were encouraged to express their views and give feedback about their time at the service. People said staff listened to them and they felt confident they could raise any issues should the need arise.
Staff spoke highly of the management team and felt supported. Staff spoke highly of the teamwork within the service. The quality of service provision and care was continually monitored and actions taken where required.