Church Farm Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People’s independence and choice were actively supported and promoted. Care plans were person centred and demonstrated the involvement of people, reflecting their choices and needs.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us they were asked what they want and need, and staff were kind and caring. People told us they were supported make choices and decisions about the support they received. Comments from people included, “They listen to whatever we want and do it.” “Lovely food can choose if we don’t like what’s offered.” “I have no worries I chose to come here”. “They talked to me before I came so they knew what I needed help with and how I like things done.” “They sort out appointments, we have lots of choice of activities things to do, there is a sheet every week with things to do on.”

Staff understood person centred care and were able to explain how they ensured people were given choice and control in their lives. Staff spoke positively about people and gave examples of person centred care. For example, one staff member told us how they were encouraging a person to be as independent as possible, “When they came for respite, we worked with them to build strength to go home, they now chose to come here for short stays to build themselves up and then goes home again.”

Care plans were person centred and demonstrated the involvement of people, reflecting their choices and needs. These were regularly reviewed and updated as people's needs changed. A person was employed specifically to maintain up to date plans and risk assessments, using both the electronic and paper systems. This ensured consistent and relevant information was available to people, staff and families who had access to an online application to view plans remotely.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.