Elm Grove Care Home

Updated 16 December 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe, and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 26 November 2020 and was announced.

Updated 16 December 2020

About the service

Elm Grove Care Home is a residential and nursing home which provides personal and nursing care to 60 older people and people living with dementia. The home is split across two different buildings. Elm Grove which provides people with nursing care and Chestnut Lodge which provides personal care for people living with dementia. At the time of our inspection 22 people were living in Chestnut Lodge and 27 people were living in Elm Grove.

People’s experience of using this service and what we found

People and their relatives felt Elm Grove Care Home was a safe place. People’s relatives had peace of mind and felt that their relatives received appropriate care and treatment. People’s risks were known by care and nursing staff. Care and nursing staff were fully aware of their responsibilities to raise concerns and the registered manager and provider ensured lessons were learnt from any incidents or accidents.

People and their relatives felt staff were well trained and had the skills to meet people’s needs. Staff had access to training, support and continued professional development. People received effective care and treatment. The service worked alongside a range of healthcare professionals to ensure people’s health and wellbeing were maintained.

People told us care and nursing staff were kind, caring and compassionate. When people were anxious, care staff took time to reassure them and promote their wellbeing. People were treated with dignity and respect. Where possible, people were involved in their care and their individuality was promoted.

People received care which was personalised to their needs. Where people’s needs changed or their health deteriorated, care and nursing staff took appropriate and effective action to ensure their health and wellbeing. People enjoyed an engaging and varied life at Elm Grove. The registered manager and provider ensured people’s views were acted upon.

People and their relatives told us Elm Grove was well led. The registered manager and provider had clear and robust systems to assess, monitor and improve the quality of care people received. People, their relatives and staff were involved in making improvements to Elm Grove. Staff spoke proudly about working at the home.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

Good (The last report was published 14 October 2018). We rated “Is the service safe” as requires improvement as we had identified that people’s risk assessments and care plans did not always contain sufficient details for staff to know how to keep them safe.

Why we inspected

This was a planned inspection based on the previous rating. At this inspection we found that the service remained “Good”.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.