We carried out a review of the data available to us about Semy Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Semy Care Ltd, you can give feedback on this service.
Semy Care Ltd is a domiciliary care service providing care and support to people living in their own homes. The service provides support to younger and older adults some of whom may be living with dementia, a physical disability, or a mental health issue. At the time of our inspection there were 5 people using the service.
Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People told us the service provided person-centred care that met their needs. They told us care was delivered with kindness and respect. People had been involved in the planning of their care as were their relatives as appropriate. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice although improvements were needed in relation to associated records.
People told us they felt safe receiving the service and policies and systems were in place to help protect people from the risk of harm, abuse, and improper treatment. Risks had been identified to both those people that used the service, and staff. Medicines were administered mostly following best practice although improvements were needed to ensure complete adherence. People’s nutritional and hydration needs were met.
Care plans were detailed and individual to each person which helped staff deliver person-centred care. Regular reviews had taken place with people to ensure the service not only met their needs but that the quality was as expected. People told us they felt engaged, involved with the service, and listened to. They told us they received a flexible and responsive service.
Staff told us they felt supported, and we saw that they had been safely recruited, appropriately inducted, and trained, and that their competency to perform their role, assessed. People told us they had confidence in the staff’s abilities and that they treated them with compassion.
Systems were in place to oversee and assess the quality of the service and the registered manager understood their regulatory responsibilities. We did identify some shortfalls within the service although some of these had been identified and included in the provider’s service improvement plan. These shortfalls were discussed with the registered manager who acted positively to address them.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 26 May 2022, and this is the first performance and review assessment. However, the service remained dormant until July 2022 meaning the regulated activity of personal care was not being delivered.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.