Archived: Loxley Lodge Care Home

Updated 30 September 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 16 and 17 July 2015 and was unannounced.

The inspection team consisted of one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before the inspection visit we reviewed all the information we held about the service. This information helped us to decide which areas to focus on during our inspection and included notifications of incidents. A notification is information about important events which the provider is required to send us by law. We also received a Provider Information Response from the registered manager and this contained comprehensive information that described how the service was compliant with regulations.

During the inspection, we spoke with eight people that were using the service and six relatives who were visiting. We also spent time observing the care and attention people were receiving before, during and after their lunch. We used the Short Observational Framework for Inspection (SOFI) in one area. SOFI is a specific way of observing care to help us understand the experience of people who cannot fully express their views by talking with us.

In addition to the registered manager, we spoke with the regional manager, who represented the provider, two domestic staff and four care staff. We looked at the care files of four people and records relating to staffing, accidents, incidents and complaints.

Updated 30 September 2015

This inspection took place on 16 and 17 July 2015 and was unannounced. There were no breaches of legal requirements at our last inspection in 2013.

Loxley Lodge Care Home provides accommodation and personal care to up to 42 older people, some of whom have needs related to dementia. There were 34 people receiving a service when we visited.

The registered manager was present throughout this inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were safely cared for by enough staff who knew what action to take to keep everyone safe. The provider used safe systems when new staff were recruited and all risks to safety were minimised. Medicines storage arrangements were being improved and medicines were well managed to make sure people received them safely as prescribed.

Staff received regular training and additional information about how to meet people’s individual needs.

People had sufficient food and drink and staff encouraged and supported them individually, if needed. People’s health needs were met by GPs, community nurses and any additional healthcare support, which was promptly arranged when needed.

Staff were kind to people and cared about them. Choices were given to people at all times. People’s privacy and dignity were respected and detailed personal information was held securely.

The service responded well to people’s individual needs, interests and preferences and also to any concerns or complaints raised. Feedback from people was welcomed and encouraged.

A representative of the provider company visited regularly and actively monitored the quality of the service.