15 December 2014
During a routine inspection
Our inspection took place on 15 December 2014.
The provider is registered to provide personal care. The provider was offering a ‘Supported Living service.’ The four people who used the service were being supported by staff 24 hours a day. They lived in two houses within the community.
A manager was registered with us as is required by law. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
This was our first inspection of this service as they were only registered with us in March 2014.
People told us that they felt safe. We saw that there were systems in place to protect people from the risk abuse.
People told us that they were happy with the meals on offer. We saw that people were supported to have a nourishing diet and drinks were offered throughout the day so that they were less at risk of dehydration.
Staffing levels were sufficient so that people would be safe and their needs were met in the way that they wanted them to be.
People and their relatives described the staff as being kind and caring and our observations showed that they were.
We saw that interactions between staff and the people who used the service were positive in that staff were kind, polite and helpful to people.
We found that that people received care in line with their best interests. Staff gave us an account of what Deprivation of Liberty Safeguarding (DoLS) meant and what they should do if they identified any DoLS issues.
Staff told us that they were provided with the training that they required. This ensured that they had the skills and knowledge to provide safe and appropriate support to people. Staff also told us that were adequately supported in their job roles.
We found that a complaints system was available for people to use. This meant that people and their relatives could state their concerns and dissatisfaction and issues would be looked into.
People told us that they felt that the service was run in their best interests.