Wednesday 30 and Thursday 31 August 2023
During a routine inspection
Our rating of this location stayed the same. We rated it as good because:
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The service provided safe care. The ward environments were safe and clean. The wards had enough nurses and doctors. Staff assessed and managed risk well. They minimised the use of restrictive practices, managed medicines safely and followed good practice with respect to safeguarding.
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Staff developed collaborative, holistic and recovery-oriented care plans informed by a comprehensive assessment. They provided a range of treatments suitable to the needs of the patients and in line with national guidance about best practice. Staff engaged in clinical audit to evaluate the quality of care they provided.
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The ward teams included or had access to the full range of specialists required to meet the needs of patients on the wards. Managers ensured that these staff received training, supervision and appraisal. The ward staff worked well together as a multidisciplinary team and with those outside the ward who would have a role in providing aftercare.
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Staff understood and discharged their roles and responsibilities under the Mental Health Act 1983 and the Mental Capacity Act 2005.
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Staff treated patients with compassion and kindness, respected their privacy and dignity, and understood the individual needs of patients. They actively involved patients and families and carers in care decisions.
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Feedback from patients about the care they received was consistently good and exceeded their expectations. Patients we spoke with said this was the best hospital they had been too and that all staff, including housekeepers and catering staff contributed to a positive inpatient stay.
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The last patient satisfaction survey data indicated that 96% of 118 patients who completed the survey said staff were caring and supportive.
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Patients were treated as individuals and different approaches were taken, when needed, to support them in the most appropriate way. Patient’s individual needs, cultures and backgrounds were supported by staff and adjustments were made to accommodate their needs.
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The service managed beds well and patients were discharged promptly once their condition warranted this. The service had positive working relationships with commissioners, referring authorities and other external agencies.
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The service was well led, and the governance processes ensured that ward procedures ran smoothly.