We carried out a review of the data available to us about Moultrie Road on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Moultrie Road, you can give feedback on this service.
The home also provides support for four people in the local community through a supported living scheme.
Moultrie Road ensured current government guidelines in relation to COVID-19 were being followed by staff and visitors to reduce the risk of infection to people living at the home. This included comprehensive checks for visitors on arrival.
The registered manager had a methodical and organised approach to recording individuals COVID-19 vaccination status and COVID-19 test results. Detailed and up-to-date policies and procedures were in place.
There were some issues with staff use of personal protective equipment, and staff weekly testing for COVID-19. However, guidance was shared with the provider to ensure improvements were made.
Therefore, we were somewhat assured that this service met good infection prevention and control guidelines as a designated care setting.
Moultrie Road also provides personal care for people living in their own homes in the community. Four people were receiving personal care in the local community through a supported living scheme.
People's experience of using this service: Moultrie Road was clean and comfortable with plenty of room for people to live. People told us they felt safe with staff who visited them in their own home.
People's safety had been considered and risks were managed to maintain people's safety. Staff had received training in relation to safeguarding and knew how to protect people from harm. Medicine was managed safely. The risk of any infection spreading was reduced by the maintenance of good hygiene practice.
The provider delivered person-centred care. People’s needs were assessed in detail to ensure the service could be tailored to meet their individual social, care and health needs. People’s outcomes and long-term goals were considered, to ensure people achieved those goals. People were supported to have choice and control of their lives, and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Health care had a focus to ensure people's ongoing wellbeing and concentrated on improving people’s health.
People enjoyed living at the home and told us staff were kind and respectful of their choices. People were treated kindly and compassionately by staff. People were supported to express their views and make decisions about the care and treatment they received. Staff respected people's privacy and dignity.
People were supported to take part in activities of their choice. Information was provided in a range of formats to support people’s understanding. People could access spiritual support to meet their religious beliefs. The provider had a complaints policy and process in place; people told us they would feel comfortable raising complaints. When people reached the end of their life, the provider had policies in place to meet their wishes and preferences.
The service was well Led. The provider had quality monitoring arrangements through which they continually reviewed evaluated and improved people's care. People, stakeholders and staff had an opportunity to shape the service. The provider invested in staff development to ensure people received care from experienced and caring leaders.
We found the service met the characteristics of a ‘Good’ rating in all areas. For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection: Good. The last report for Moultrie Road was published in June 2017.
Why we inspected: This was a planned comprehensive inspection that was scheduled to take place in line with Care Quality Commission scheduling guidelines for adult social care services. At this inspection we found the service continued to be rated as ‘Good’.
Follow up: We will continue to monitor the service to ensure it meets its regulatory requirements. More information is in the 'Detailed Findings' below.
A requirement of the service’s registration is that they have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. At the time of our inspection there was a registered manager working at the service. However, we were unable to speak with them on the day of the inspection visit.
At the last inspection on 8 January 2015 the service was rated Good. At this inspection we found the service remained Good.
Staff understood their responsibilities to protect people from the risk of abuse. The provider checked staff’s suitability for their role before they started working at the service. The manager made sure there were enough staff to support people safely at the home and in the wider community. Medicines were stored, administered and managed safely.
Risks to people’s individual health and wellbeing were identified and care was planned to minimise the risks to people, whilst continuing to promote people’s independence.
Care was delivered based on the individual needs of each person. People were included in planning how they were cared for and supported, and people were supported by a consistent staff team who had the skills and training to meet their needs.
The provider, manager and staff understood their responsibilities under the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards, and people’s rights were protected in accordance with the Act. Staff offered people choice and respected their decisions.
People were supported to eat and drink enough to maintain a balanced diet that met their preferences and were referred to healthcare services when their health needs changed.
People were encouraged to maintain their interests and the relationships that were important to them and to take part in social activities. Staff knew people well and respected their privacy and dignity.
The manager and provider checked the quality of the service and acted to continuously improve it; people and their relatives were encouraged to share their opinions about the quality of the service which were listened to.
We inspected Moultrie Road on 8 January 2015 as an unannounced inspection. At the last inspection on 15 May 2013 we found there were no breaches in the legal requirements and regulations associated with the Health and Social Care Act 2008.
Moultrie Road is registered to provide accommodation to a maximum of seven people. It also provides personal care to people in their own homes, supporting people to live independent lives in the wider community.
A requirement of the service’s registration is that they have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. At the time of our inspection there was a registered manager working at the service.
The provider had procedures in place to protect people against the risk of abuse and to minimise risks to people’s health and wellbeing.
There were sufficient numbers of staff. Staff had the support and training they required to meet the needs of people who used the service.
The provider had systems in place to manage the administration of medicines safely.
The rights of people to make their own decisions were protected. Staff understood the legal requirements they had to work within to do this. The Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards (DoLS) set out these requirements. People were able to make everyday decisions themselves, which helped them to maintain their independence.
People were supported to access healthcare that met their needs and people’s privacy and dignity was respected.
People had the support they needed to access interests and hobbies that met their individual needs and preferences. We saw people made choices about who visited them at the home, and people that were important to them could stay overnight.
People had access to advocacy services and advocacy information was available on display in the reception area of the home. An advocate is a designated person who works as an independent advisor in another’s best interest. Advocacy services could support people in making decisions about their health and care requirements, which could help people, maintain their independence.
People were supported to develop the service they received by providing feedback. The provider acted on the feedback to improve services.
The provider completed a number of checks to ensure they provided a good quality service to promote continuous development.
People we spoke with told us that the care that was discussed with them matched the care that was provided to them. We saw that regular reviews of people's care and support plans described their progress towards their goals. We saw staff listened to people's input about their care needs and their wishes. We saw people's independence was promoted within their support plans and on the day of our inspection.
We saw that the care plans were person centred and reflected people's individual needs. We saw the members of staff supported people as detailed within their care plans. We saw staff were compassionate and caring when supporting people.
People we spoke with told us that staff were friendly and supported their needs well. We saw staff knew what people's care needs were and how they needed to be supported.
We saw people had given their consent to the care and treatment they received. People we spoke with told us they agreed to the care they received but did not always wish to sign the consent forms. We saw this matched the care plans we looked at and staff had recorded that verbal consent was obtained.
We found the service was well led and had systems in place to monitor the quality of service being provided.
People we spoke with told us that they were happy living in their home. Comments made included "I'm settled here, I'm not going anywhere else" and "I love it here, it's like a first class hotel." We observed that people appeared relaxed in their surroundings and were able to approach staff with confidence.
We found that people had care and support plans in place that had been compiled with the individuals concerned and contained information to assist staff with meeting their care and support needs.
People told us that there were sufficient staff on duty to provide care and support. "There are always staff around if you need them" was one comment made.
We found that records were stored securely and in good order.
At the time of our visit we were told that those people receiving a service in their own homes did not require personal care.