Eskcare Limited

Eskcare Ltd is a domiciliary care agency providing personal care to people in their own homes. The service supports younger and older adults. This includes people who may be living with dementia, a physical disability or mental health needs. At the time of out inspection there were 29 people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

The provider had a system of audits to review the safety and quality of the service. Some audits were not always effective as they had not identified some recording gaps such as medicines anomalies, recruitment records and communication needs. We have made a recommendation about this.

People had person-centred care plans in place which took into account their preferences. People told us staff were caring and cheerful. They also told us that they felt very safe and the staff knew them well.

People's feedback of the service was positive. They said the care they received helped improve their quality of life. One person told us, “The carers are absolutely excellent, and they definitely keep me safe.” A relative said, “They make sure she takes her medication safely as she takes lots of medication which the carers keep under control.”

Staff were trained and well supported in their roles by the registered manager. Best practice and good care were encouraged with systems in place to share this conduct across the team. Staff reward schemes were in place to promote high quality care.

Risks to people and staff had been assessed with appropriate measures in place to help protect people. People were supported with their medication and staff were trained in this. The registered manager had processes to monitor the safety of people and staff.

People told us staff always maintained their dignity and privacy and they were always respectful when providing care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 3 May 2022 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service and was a planned inspection of a new service. .

Recommendations

We made a recommendation around the provider’s monitoring of records. The provider took action to amend practices when this was highlighted on inspection.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.