The Care Quality Commission

Archived: Bluebird Care (Bromsgrove and Redditch)

3 Millennium Court, Buntsford Park Road, Bromsgrove, Worcestershire, B60 3DX (01527) 916442

Provided and run by:
R D (Bromsgrove) Limited

All Inspections

19 August 2013

During a routine inspection

We inspected the agency office and spoke on the telephone with four people who used the agency. We spoke with five relatives of people who used the agency. We found people had been involved in making decisions about their care and treatment. People expressed their views on how they wanted to maintain their independence.

People were complimentary about the care and support they received. One person told us: 'The girls are fantastic, really friendly and polite. They do anything for me'. Another person we spoke with told us: 'I can't speak highly enough about them. My carer is fantastic'. A relative we spoke with said: 'The service is excellent. It takes away the difficulties of caring for a loved one. They offer a lovely service that gives me a breather from the emotional side'.

We found staff had been recruited in an appropriate way and checks had been undertaken that ensured they were suitable to care for vulnerable people.

The staffing levels for the agency were sufficient to meet the needs of the people they supported. People told us they received their care and support when they needed it.

The provider had an effective process in place that monitored the quality of the service they provided.

People we spoke with told us they had not felt the need to make a complaint because they were satisfied with the service they had received. We found people knew how to make a complaint and felt supported in that process.

18 July 2012

During a routine inspection

We carried out an inspection at Bluebird Care. We looked at five outcome areas, these were respecting and involving people, care and welfare, safeguarding, supporting staff and assessing and monitoring the quality of the service provision.

We spoke with four people who used the service about the quality of care they received from Bluebird Care. People told us they were happy with the support they received and that it made a difference to their everyday living.

Comments people made were positive. One person said, 'I'm extremely happy.' Another said, 'The carer is always calming and reassuring, she listens and goes to my speed.'