London Supported Living Services

Updated 19 May 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by 1 inspector.

Service and service type

This service provides care and support to people living in 4 ‘supported living’ settings, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

During our inspection we spoke with the registered manager, team leader, a support worker and 1 relative. We looked at 1 person’s care records and 1 staff file as well as other records relating to the management of the service.

Updated 19 May 2023

We expect health and social care providers to guarantee people with a learning disability and autistic people respect equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

About the service

London Supported Living Service is a service that provides personal care to people in their own home. The service provides support to those with learning disabilities and autistic people. At the time of our visit the service was providing regulated activity to 1 person.

People’s experience of using this service and what we found

The service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture.

Right Support: People who used the service were protected from abuse and harm, the registered manager openly discussed amongst the staff team when things went wrong, highlighted what they had learnt and used this to make improvements. There were systems in place to help ensure the risks to people were as low as possible.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service this practice.

Right Care: Relatives told us staff were kind and caring and they felt they were listened to. People’s rights to dignity privacy and independence were promoted and respected. One relative told us, “My [relative] is very happy with [their] support from [care worker], it couldn’t have worked out better and [they feel] safe and comfortable when being supported.”

People received care that was responsive to their needs and preferences. Relatives were confident that concerns they raised would be dealt with appropriately.

Right Culture: The registered manager had processes in place to monitor and review the quality of the service. For example, audits of care records. Feedback was sought from people using the service and relatives. This was used to drive forwards improvements and to learn lessons. Relatives and staff were positive about the management of the service.

People had confidence in the ability of the staff to provide effective care. Staff received ongoing training to ensure their skills and knowledge remained up to date. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published August 2013). From 2016 until November 2022 the service did not provide the regulated activity to anyone, so we did not need to inspect them. At this inspection the rating has remained the same.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.