Archived: Rosedale Manor Care Home

We spoke to eight people who lived in the home and three relatives. They all told us that the home had improved significantly in the last six months. Comments we received included; 'I have noticed a big improvement in the level of care to people who are not mobile. People were left waiting to go to the toilet, now staff respond much quicker' and 'I have no concerns about the staff.'

We spoke to the temporary manager, the regional manager and seven other members of staff. They all told us that they were very pleased with the improvements that had been made in the home.

We observed medicines being administered. One person told us 'Staff are very caring and kind, they give me my medicines every day'. Due to people having varying degrees of dementia we found it difficult to obtain their direct views about medicines but overall we found medicines were being safely and appropriately managed.

We looked at the systems in place to safeguard people who lived in the home from harm and saw that these had been improved. We looked at the quality assurance arrangements in place and we saw that that these had also significantly improved. We also looked at some the home's records and saw that they were legible and completed correctly.

We spoke to eight people who lived in the home and most of them told us that they were not happy with the standard of care being provided. One person said; 'I don't really know how long I have been here now I have lost track of it, every day is the same so it's hard to remember...I don't like TV much and that's all there is really'I have asked but there's no point as no one is interested so I don't bother anymore I just get on with it."

We looked at the procedures in place to safeguard people from harm and abuse and found that they were not always followed and risks were not always identified and managed properly. We looked at the medication administration procedures and found that they were not always safely administered and not at the correct times.

We looked at the quality assurance procedures in the home and found that the audits were not being completed properly and that issues were not being identified or followed through.

We looked at the records in the home and found that they were not to an acceptable standard. They were inconsistent, lacking in the detail recorded and on some occasions illegible.

We looked at consent issues and the care and welfare of people in the home. We saw that the home dealt with consent issues well but we had concerns about the care that people in the home were receiving.

We looked at the procedures in place to protect people from harm and we had concerns that the home was not following these procedures and was not protecting people properly.

We looked at the staffing levels in the home and found that this was adequate to meet people's requirements but that people needed more activities and stimulation to meet all their needs.

We looked at the quality assurance procedures in the home and found that the audits were not being completed properly and that issues were not being identified or followed through.

We looked at the records in the home and found that they were not to an acceptable standard. They were inconsistent, lacking in the detail recorded and on some occasions illegible.