Baily House

Updated 26 September 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

This was a targeted inspection looking at the infection control and prevention measures the provider has in place. As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.

This inspection took place on 27 August 2020 and was announced. The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.

Updated 26 September 2020

About the service

Baily House is a care home providing personal care to 62 older people at the time of the inspection. The service was a specially adapted building over three floors. The service can support up to 66 people.

People’s experience of using this service and what we found

The provider's vision and values were person-centred to make sure people were at the heart of the service.

A creative activities programme was in place. People and relatives told us that staff had gone the extra mile to find out about people’s previous hobbies and interests to enable these to be continued at Baily House.

The registered manager and senior staff had embraced opportunities to undertake new and innovative practices with external professionals. This had led to a positive impact on people who used the service, and shared practice and learning for other social care providers in the area.

There were consistently high levels of constructive engagement with people, family members and staff. A commitment to equality and diversity was evidenced in the home by working with local LGBT network groups and sensitively developed resources were in place. People, relatives and the local community told us they were well supported with their religious or spiritual needs by the in-house chaplain.

The provider had invested in developing an experienced and motivated management structure. The registered manager was extremely knowledgeable, proactive and driven in striving for people to receive better care.

The service had sourced opportunities to make links in its local area and was now an embedded part of community life. By identifying a local need for a resource, sessions such as mother and toddler groups and inviting owners and their pets to a "Bark and Biscuit" session had enhanced the lives of the people who used the service as well as local community members.

The provider had systems in place to make sure people lived in a safe environment. Staff had a good understanding of how to keep people safe from abuse. Staff were trained in the safe use of medicines. Safeguarding concerns and incidents and accidents were checked for patterns and trends.

The service was caring. Everyone had praise for the staff and the management team.

Care plans were now in an new electronic format and information regarding people's care needs and health were not always easily located. Following our inspection the provider confirmed to us that they had addressed this issue and improved their systems.

People were supported to engage in activities they enjoyed. People and their relatives told us they knew how to make a complaint.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 8 March 2016)).

Why we inspected

This was a planned inspection based on the previous rating.