Background to this inspection
Updated
22 April 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.
This inspection took place on 3 March 2021 and was announced.
Updated
22 April 2021
About the service
Daisy Vale House is a residential care home providing personal care to 16 people living with a learning disability at the time of the inspection. The service can support up to 16 people.
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
The service was a large home, bigger than most domestic style properties. It was registered for the support of up to 16 people. Sixteen people were using the service. This is larger than current best practice guidance. However, the size of the service having a negative impact on people was mitigated by the building design fitting into the residential area and the other large domestic homes of a similar size. There were deliberately no identifying signs, intercom, cameras, industrial bins or anything else outside to indicate it was a care home. Staff were also discouraged from wearing anything that suggested they were care staff when coming and going with people.
People’s experience of using this service and what we found
There were enough staff deployed to meet people’s needs, and staff had the right training and support. People received care from a team of staff who know them and their needs well.
Care plans contained detailed person centred information with clear guidance for staff on how to meet people’s needs. People’s communication needs were recorded in a personalised way so that it was clear to staff what people’s gestures and linguistic idiosyncrasies meant and how staff were to respond.
People were supported to fully engage with the local community and take up education and employment with support from staff. People were supported to fulfil their ‘goals and dreams’ on a routine basis. These included holidays, educational courses and individual activities.
People received their medicines as prescribed, and risks to people were assessed in a personalized way.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There were quality assurance processes in place, and the registered manager had good oversight of the quality of service delivery.
People, their relatives and staff said there was good engagement from the provider with surveys and meetings where their needs were listened to and acted upon.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update: The last rating for this service was good (published 16 May 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.