Background to this inspection
Updated
16 October 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
An inspector and an Expert by Experience carried out the inspection. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
Ferney Lee is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority commissioning and safeguarding teams. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.
During the inspection
We spoke with seven people who used the service and two relatives about their experience of the care provided. We spoke with ten members of staff including the registered manager, operations manager, team leader, care workers, the catering staff and a domestic.
We reviewed a range of records. This included two people’s care records and medication records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.
Updated
16 October 2019
About the service
Ferney Lee is a residential care home providing personal care for up to 31 people aged 65 years and over. The service provides permanent places, intermediate care, transitional, emergency and respite care. There were 10 people using the service when we visited. Accommodation is provided over two floors and the intermediate care is provided on a separate unit. The intermediate care provision ends on 30 September 2019.
People’s experience of using this service and what we found
People and relatives were unanimous in their praise of the staff and the consistently high standards of care and support provided. People described staff as ‘marvellous’ and ‘first class’. Staff were exceptionally thoughtful and kind with people, putting people’s needs first and frequently going above and beyond their role. Staff consistently treated people with respect and maintained their privacy and dignity.
People received person centred care which was responsive to their needs. Staff understood how to manage any risks to people and knew the processes to follow to manage any allegations of abuse. Care records provided detailed information about people’s needs and preferences. People’s health care and nutritional needs were well managed and they received their medicines when they needed them.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There were enough staff to meet people’s needs without rushing. Recruitment processes ensured staff were suitable to work in the care service. Staff were trained and had the required skills to meet people’s needs. Staff told us they loved their jobs and felt well supported.
The service was well run. Everyone spoke highly of the registered manager and the improvements they had made, working alongside the staff supporting them and making sure the quality of care was maintained.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 23 February 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.