Background to this inspection
Updated
18 February 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 7 February 2022 and was announced. We gave the service one working day notice of the inspection.
Updated
18 February 2022
About the service
Wordsworth House is a residential care home and is registered to provide accommodation and personal care for up to 40 older people and people living with dementia. At the time of our inspection, 23 people were using the service.
People’s experience of using this service and what we found
People told us they felt safe and were happy with the service they received. They said staff were kind and they were treated well. Relatives we spoke to were also satisfied with the service. One told us, “It’s well managed and there is always plenty of staff around. They are helpful and seem to enjoy their job. You get the feeling it’s a good place, staff are happy. I can’t fault them.”
Staff understood how to protect people from abuse and recruitment processes ensured new staff were suitable. People’s safety was at the centre of care delivery. Risks were assessed and carefully monitored, and people received their medicines safely. Infection control was well managed, and the home was clean and free from hazards. Improvements were being made inside and outside the home; there was a plan to support this. There were sufficient staff to meet people’s care and support needs. Additional staff were being employed to support people with increased activities and going out.
A new manager had been in post since August 2021 and was part way through registering with CQC. The manager was already providing clear leadership to ensure an enabling and person-centred culture was being embedded at the home. People’s views and opinions of the service were sought and acted on. People and their relatives were happy with the way the service was managed and told us the new manager was very approachable.
The manager and staff team were committed to providing people with high-quality care. Staff reported goodteam work and found the new manager supportive and open to ideas. The provider had systems in place to monitor the quality of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 17 April 2019).
Why we inspected
The inspection was prompted in part due to the home not having a registered manager for some time. We looked at Safe and Well-led at this inspection. We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.
We looked at infection prevention and control measures under the Safe key question. We look at this in all inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to Covid-19 and other infection outbreaks effectively.
Follow Up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.