14 June 2022
During a routine inspection
About the service
Millennium care provides care and support to people living in their own flats and homes within a supported living setting so they can live as independently as possible. The service provides support to people with a learning disability and autistic people who may have mental health needs. At the time of our inspection, there were thirty-eight people using the service.
Not everyone who uses this type of service would receive personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Right Support
¿ People were respected and valued as individuals.
¿ Care was planned and delivered following an equality, diversity and human rights approach which encouraged people to achieve their desired outcome.
¿ People were directly involved in planning and reviewing their care.
¿ People were supported to engage in activities and to socialise.
¿ Staff understood equality and diversity and promoted these.
¿ People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care
¿ People were positive about the care and support received.
¿ People’s communication needs were assessed and met. Staff knew people well and how to communicate with them.
¿ Risks to people's care were assessed and actions put in place to manage them.
¿ The management team were aware of their safeguarding responsibilities; appropriate referrals had been made when required.
¿Medicines were administered safely. Staff understood the organisation's medicines policy and followed it to ensure people received their medicines safely. Incidents and accidents were managed in a way that ensured lessons were learnt to prevent reoccurrence.
Right culture
¿ People were treated with dignity and respect.
¿ People were given choice about their care and support.
¿ People were confident to raise any concerns with staff.
¿ The staff were kind and caring to people and relatives.
¿ Staff were offered relevant training and ongoing support that was flexible and tailored to staff’s needs and people’s changing circumstances and interests.
¿ The management team were knowledgeable and passionate about delivering quality care centred around people's needs and preferences.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published on 4 July 2019).
Why we inspected
We undertook this inspection to assess that the service is applying the principles of Right support right care right culture.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.