The Care Quality Commission
  • Hospital
  • Independent hospital

Archived: Optimax Laser Eye Clinics - Ipswich

18 Lloyds Avenue, Ipswich, Suffolk, IP1 3HD (01473) 288088

Provided and run by:
Optimax Clinics Limited

All Inspections

4 December 2013

During a routine inspection

On the day of our inspection there was no patients booked in for surgical procedures. We spoke with three people who had used the service over the telephone. One person told us, 'I have no complaints. The staff were very helpful and I am pleased with the result. The staff were excellent.' Another told us, 'My only negative comment would be that I did not realise just how uncomfortable I would feel following my treatment. It also took longer for me to feel the benefit of the treatment than I had been led to believe.'

We found that people had been given sufficient information to make an informed decision about their treatments with time to consider their options before making a decision. People also told us they were given advice including explanations of any risks associated with procedures.

We looked at how information in medication administration records, audits and care notes supported the safe handling of medicines. Overall there were suitable arrangements in place. However, concerns were identified around lack of effective audits in the management of out of date stock.

We saw that there was a complaints policy and system in place to respond to people's comments and complaints. People we spoke with told us that they were satisfied with the service they had received and had no reason to complain.

We saw that the provider operated a comprehensive system for assessing the quality of the service provided. We saw that people regularly had their views and opinions surveyed regarding the quality of the service they had received.

10 September 2012

During a routine inspection

There were no people available during our visit, as there were no treatments being carried out on that day.

However we were able to access the online satisfaction survey results. We noted that one person said ' Excellent service with staff that are helpful and friendly' and another person said 'Great team.'

We also noted that one person said ' Excellent service that made me feel safe.'

25 October 2011

During a routine inspection

We did not discuss with people who use the service at Optimax Laser Eye Clinic ' Ipswich, as that they had no patients booked in for treatment, consultation or follow-up on the day of the visit. However the overall patient satisfaction survey results for 2010-2011 was excellent at 58% and Good at 43%, with positive comments about staff practices.