Kathryn Court

Updated 14 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 18 March 2021 and was unannounced.

Updated 14 April 2021

Kathryn Court is one of a number of services owned by Runwood Homes Ltd. The service provides care and

accommodation for up to 52 people who may need assistance with personal care and may have care needs

associated with living with dementia. The service has two floors is divided over two floors accessible by a lift. On the day of our inspection the service was caring for 49 people.

People’s experience of using this service and what we found

People felt safe living in the service and had their belongings protected. Relatives told us they were confident their relatives were kept safe and well looked after. There were processes in place to ensure that staff knew how to protect people from abuse and where to escalate concerns if they needed to. Medicines were managed safely with processes for ensuring people received their medicines when they needed them. People had their health and wellbeing assessed and risk assessments were individual to each person based on their needs.

Staff received training in order to carry out their roles and to be able to support people safely. Staff were supported to develop within the service and to achieve additional qualifications. People were supported to maintain a balanced diet and were given choices about what they ate and drank. People were supported to maintain their health and wellbeing in line with recommended guidance and advice from other healthcare professionals.

Staff were kind and caring when they supported people and gave emotional support when needed. People were comfortable with staff and engaged well with them. Staff knew people well and were able to communicate with people individually based on their abilities. People and their relatives were involved in making decisions about their care. People had their privacy and dignity protected. People’s relatives felt welcome at the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People, their relatives and staff said the registered manager was approachable and listened to them. People and their relatives said that they were encouraged to give feedback and felt involved in the service. There were systems in place which supported monitoring the quality of the service provided to drive improvement. The registered manager was actively involved in initiatives to improve the quality of care that people received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 23 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.