Eastham

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Date of assessment 16 April to 26 April 2024. Eastham is a 'care home'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this assessment. Eastham provides accommodation, nursing, and personal care for up to 25 people. At the time of the assessment, 16 people were living at the service. Prior to this assessment, we received concerns about staffing and governance. As a result, we undertook a responsive assessment to review the key questions of safe, responsive, and well-led only. We have not assessed any quality statements under effective and caring, so the rating judgment for these key questions has not changed since our last inspection. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. At the last comprehensive inspection in 2020, the rating for responsive was outstanding. However, at this assessment, the service had not sustained the standards they had achieved at the previous inspection. Although activities and events were available, more work was required to ensure people’s; planned care, and social, individual, physical, mental, and emotional needs were fully met. A new manager had started shortly before this assessment and became registered with CQC during this process. The provider had systems in place to monitor the quality of the service which also supported the registered manager.

People's experience of this service

We received mixed feedback from people and relatives about staffing. However, we were able to see the new manager was addressing staffing and deployment of staff to make changes in this area. People spoke positively and consistently about the caring and kind staff who supported them. People told us they felt safe and were involved in the planning of their care. People and relatives were aware of individual risks and felt the staff supported them well to manage these risks. The manager responded proactively to minor concerns found in medicines processes during the assessment. Infection control processes were in place.