Elizabeth House

Ratings

• Overall

  Good

• Safe

  Requires improvement

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Elizabeth House is a residential care home providing accommodation with personal care for up to 109 people. The service provides care to older people, those with dementia, a physical disability and sensory impairment. We carried out our on-site assessment on 22 January 2024, off site assessment activity started on 16 January 2024 and ended on 30 January 2024. At the time of our inspection 106 people were being supported with personal care at the service. We looked at 5 quality statements; Safeguarding; Involving people to manage risks; Safe and effective staffing; Medicines optimisation; Independence, choice and control and Equity in experiences and outcomes.

People's experience of this service

People told us they felt safe, staff knew them well and they felt confident to raise any concerns. People and their relatives told us they were involved in planning and reviewing their care and were asked for feedback regularly. Staff were kind and caring and treated them as individuals and in line with their preferences.