Archived: Brampton Lodge

Updated 13 November 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

We received information of concern about infection prevention and control measures at this service. This was a targeted inspection looking at the infection prevention and control measures the provider has in place.

A decision was made for us to inspect and examine those risks.

This inspection took place on 2 November 2020 and was unannounced

Updated 13 November 2020

About the service

Brampton Lodge is a residential care home providing accommodation and nursing, personal and intermediate care for up to 59 older people, some of whom are living with dementia. The service is provided by Care Concepts (Appleton) Limited. At the time of our inspection the service was providing accommodation to 59 people.

People’s experience of using this service and what we found

People living at Brampton Lodge and their relatives told us that their experience of using the service was overall very positive and very caring. People consistently told us how they were treated with exceptional kindness, compassion and respect. We received overwhelmingly positive feedback on how staff were supportive and went the extra mile to get care just right for people.

People were truly placed at the centre of the service and were consulted on every level. Respect for privacy and dignity was at the heart of the service’s culture and values. It is embedded in everything that the service and its staff do. People and staff felt respected, listened to, and enabled to make changes based on their suggestions.

People received personalised care and support specific to their needs and preferences. Each person was respected as an individual, with their own social and cultural diversity, values and beliefs. Staff sought individual ways to truly meet people's needs and requests. They researched ways and challenges to support people with their aspirations to engage in hobbies and activities they used to enjoy and still wanted to be part of.

The service continued to offer a good service. They remained at the heart of the local community with strong community links with a whole host of different community groups regularly visiting and people accessing their community. They had developed the roles of 'End of life champions' to help them concentrate on developing their support to people and their families. The provider supported staff to trial new initiatives and truly supported relatives to be comfortable and use the facilities both day and night. Memory books showed people's lives throughout their stay at the service and staff put their pictures together to present to families as something to remember their loved ones by.

Staff were motivated by and proud of the service. Staff were supported to obtain additional qualifications which they were proud to have achieved. There was a strong emphasis on continuous improvement with how the service could develop and improve for people living at Brampton Lodge. Safe recruitment systems were in place. People received care and support by staff who had been appropriately recruited and had undergone the necessary recruitment checks.

Safeguarding procedures were in place. Staff were familiar with safeguarding and whistleblowing reporting processes and understood the importance of keeping people safe.

We found that there was effective processes and systems in place to monitor the quality and safety of care people received. Quality assurance checks were routinely carried out and the provision of care was monitored, assessed and improved upon accordingly.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was ‘good’ (published 21 March 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.