21 March 2013
During a routine inspection
Each person had a detailed support plan which covered both care and health needs, including likes and dislikes, and detailed information showing how the person communicated their needs. The plans were clearly laid out with links to guidelines and risk assessments.
All staff had received safeguarding training and this was routinely backed up through discussion in team meetings where it was a standard agenda item. This promoted the welfare of people and upheld their safety.
Staff we spoke with confirmed that they received supervision and attended training courses related to their work. This showed us that people were cared for by staff who received support to do their job well.
We saw that staff responded to people's views. A Relative said 'they have a lot in place to support (my relative's) behaviour and we talk through things all the time, not just at reviews but whenever there is a need from either side, theirs or mine'.