10 January 2013
During a routine inspection
People referred to a range of supported activities and opportunities they enjoyed in the local community. They told us that they felt safe at the service and we observed effective communication and a positive relationship between staff and the people they supported. People said that they were involved in their care and support plans which they could discuss with staff and were reviewed regularly. We found that people were supported in a dignified, respectful way.
Through interviews with staff and review of staff files we found that staff had regular and effective supervision, allied to training opportunities. A member of staff talked positively about training, telling us, 'That's what's good about it' (referring to the county). Staff supported people using the service in sensitive and appropriate ways. A staff member said of the furniture restoration project, 'It builds on self-esteem and skills.'
We found that there were suitable mechanisms for assuring service quality, including accessible information for people.