21 February 2013
During a routine inspection
We saw staff speaking to people with courtesy, using clear, appropriate language. At lunch time we saw people and staff sitting together eating, holding conversations and sharing jokes. It was clear that relationships were positive and that staff valued people and showed interest in what they were saying. This was also reflected in the language used in care documents which was person centred and written from the perspective of the person. This upheld dignity and demonstrated that people were treated with respect.
Each person had a detailed support plan which covered both care and health needs, including likes and dislikes, and detailed information showing how the person communicated their needs. The plans were clearly laid out with links to guidelines and risk assessments.
All staff had received safeguarding training and this was routinely backed up through discussion in team meetings where it was a standard agenda item. This promoted the welfare of people and upheld their safety.
Staff we spoke with confirmed that they received supervision and attended training courses related to their work. This showed us that people were cared for by staff who received support to do their job well.
People told us that staff asked for and listened to their views. One person said 'the staff are lovely, I enjoy coming here. I tell them what I like to do and they listen.'